DraftKings and White Hat Gaming must pay the state of Connecticut a total of $22,500 in fines after its online slot machine failed to issue players a win for a whole week. NBC News reported that the state’s Department of Consumer Protection uncovered the non-paying slot machine and issued the fines.

The sports betting and gambling website received a $19,000 fine and White Hat Gaming received a $3,500 fine. The website promised its players that its Deal or No Deal Banker’s Bonanza online slot machine would pay out 95 cents for every dollar it took from players. However, a Department of Consumer Protections report found that the slot machine didn’t pay out one red cent from August 15-21 last year. A total of 522 players put almost $24,000 into the machine for more than 20,569 spins during the period the machine refused to pay out any winnings.

An improperly loaded file caused the machine to glitch and refuse to let players win the advertised amount. Once the faulty file was located and identified as the cause of the glitch, DraftKings and White Hat Gaming relaunched the game on August 22, 2023.

The report also found that DraftKings and White Hat Gaming did not disclose the faulty machine to state officials until the Consumer Protections department requested the information last year. One player told the gaming website that they played “a couple hundred spins” at 20 cents per spin and the machine never paid out a “single winning spin or partial win,” according to the report. DraftKings officials responded to several complaints with messages like “I understand it can be frustrating to have a bit of a cold streak, but I can assure you there is nothing wrong with the game itself.”

The slot machine continued to withhold its winnings for another week until White Hat Gaming identified the glitch and repaired the software a second time. White Hat also says in the state’s report that all customers received refunds “without any notification from DraftKings,” according to the report.

A spokesperson for the Department of Consumer Protection also told NBC News that White Hat Gaming “responded swiftly” to investigators’ inquiries. However, DraftKings’ response “was not satisfactory” hence the higher fine.