How Salesforce’s acquisition of CloudCraze expands its Commerce Cloud

In mid-2016, Salesforce bought commerce platform Demandware, which became the basis for its new Commerce Cloud.

Now, with the recent closing of its acquisition of commerce platform CloudCraze, Salesforce is adding B2B to its Commerce Cloud. But there’s more to that story, former CloudCraze EVP of Strategy — and now Salesforce VP for B2B Commerce Strategy — Andy Peebler told me.

Aside from its focus on B2B, he said, CloudCraze offers another advantage: It’s built natively onto the Salesforce platform. By contrast, Demandware was an existing platform that is now integrated with Salesforce.

This results in faster performance for CloudCraze purchases, he said, especially when a user is coming from Salesforce’s customer relationship management system (CRM). The salesperson has access to the same customer record in both the CRM and the store.

A salesperson using the Salesforce CRM, he noted, can close the sales process and then supervise the actual purchase.

In some cases, it can be very useful to have the salesperson involved through actual purchase, Peebler pointed out. For instance, there’s the use case of a customer who wants to get a few new things suggested by the sales rep when supplies are reordered, and the salesperson can guide the buyer to the specific models or types.

Peebler said that, if a salesperson is using Oracle or SAP and wants to integrate the commerce platform into their CRM, they have to pay additional for that connectivity. CloudCraze, he said, is the only B2B e-commerce platform built natively into Salesforce.

Since CloudCraze was already built into the Salesforce platform, why the acquisition?

From CloudCraze’s point of view, Peebler said there is now a chance to “turbocharge our R&D” because of the resources Salesforce offers. From Salesforce’s perspective, it now has the opportunity to directly expand its CRM in new ways into B2B commerce. Over time, he said, the company might also find ways to integrate the B2C and B2B sides of its Commerce Cloud.

[Article on MarTech Today.]

About The Author

Barry Levine

Barry Levine covers marketing technology for Third Door Media. Previously, he covered this space as a Senior Writer for VentureBeat, and he has written about these and other tech subjects for such publications as CMSWire and NewsFactor. He founded and led the web site/unit at PBS station Thirteen/WNET; worked as an online Senior Producer/writer for Viacom; created a successful interactive game, PLAY IT BY EAR: The First CD Game; founded and led an independent film showcase, CENTER SCREEN, based at Harvard and M.I.T.; and served over five years as a consultant to the M.I.T. Media Lab. You can find him at LinkedIn, and on Twitter at xBarryLevine.