Tag: Customer

Technology Highlights - Daily Updates on Technology & Devices

Microsoft aims to improve customer service call centers with AI
Microsoft aims to improve customer service call centers with AI

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Japanese telecoms provider will use AI to smooth out irate customer voices before routing to reps
Japanese telecoms provider will use AI to smooth out irate customer voices before routing to reps

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Why Amazon’s Dash Carts might have a tough time finding customer buy-in
Why Amazon’s Dash Carts might have a tough time finding customer buy-in

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Mint Mobile says hackers accessed customer information during a security breach
Mint Mobile says hackers accessed customer information during a security breach

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How H&R Block and Intuit are banking on your mistrust of the IRS to keep you as a customer
How H&R Block and Intuit are banking on your mistrust of the IRS to keep you as a customer

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Former FTX lawyer: Sam Bankman-Fried promised customer assets were ‘safeguarded’
Former FTX lawyer: Sam Bankman-Fried promised customer assets were ‘safeguarded’

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Caroline Ellison testifies: Sam Bankman-Fried said FTX customer funds would be a ‘good source of capital’
Caroline Ellison testifies: Sam Bankman-Fried said FTX customer funds would be a ‘good source of capital’

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SEMrush
Sam Bankman-Fried’s cofounder describes FTX’s hidden cheat code to misuse customer funds
Sam Bankman-Fried’s cofounder describes FTX’s hidden cheat code to misuse customer funds

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4 Ways Brands Leverage AI and ML for Compelling Customer Interactions
4 Ways Brands Leverage AI and ML for Compelling Customer Interactions

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Why Connected CX is Essential for Building a Seamless Customer Journey
Why Connected CX is Essential for Building a Seamless Customer Journey

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Great customer service is a competitive advantage, so why are so many companies getting it wrong?
Great customer service is a competitive advantage, so why are so many companies getting it wrong?

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Zoom now says it won’t use any customer content for AI training
Zoom now says it won’t use any customer content for AI training

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Zoom reverses policy that allowed it to train AI on customer data
Zoom reverses policy that allowed it to train AI on customer data

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Binance Reaches Agreement with SEC to Keep US Customer Assets in Country
Binance Reaches Agreement with SEC to Keep US Customer Assets in Country

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Delivering Memorable Customer Experience for All Age Groups With Digital Banking
Delivering Memorable Customer Experience for All Age Groups With Digital Banking

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In data we trust: How to establish customer trust through data privacy by Tealium
In data we trust: How to establish customer trust through data privacy by Tealium

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Why B2B brands must focus on orchestrating meaningful customer engagement
Why B2B brands must focus on orchestrating meaningful customer engagement

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Microsoft unveils AI “copilots” for sales, CRM and customer support
Microsoft unveils AI “copilots” for sales, CRM and customer support

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Dish Network suffers multi-day customer service and website outage
Dish Network suffers multi-day customer service and website outage

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Why Game and Software Developers Should Outsource Customer Support
Why Game and Software Developers Should Outsource Customer Support

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Using customer journey orchestration to engage existing customers during the pandemic
Using customer journey orchestration to engage existing customers during the pandemic

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The FTC weighs in on customer data privacy
The FTC weighs in on customer data privacy

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Questions to ask vendors before buying a customer journey orchestration solution
Questions to ask vendors before buying a customer journey orchestration solution

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11 Best Customer Support Software in 2022
11 Best Customer Support Software in 2022

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How Belk elevated its customer experience with personalization
How Belk elevated its customer experience with personalization

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