Is personalization, ID resolution worth risking customer trust?
Difference Between Personalization Engines Versus Customer Data Platforms (CDP)
Wipro Digital buys customer experience firm Rational Interactive
Improving Customer Service Using Artificial Intelligence
How Does “Definition of Done” Protect Your Customer, Money and Reputation?
Tripadvisor Launches Customer Review Service For Restaurants After Reorganizing
Check out Red Hat’s customer journey marketing stack
Customer Loyalty is Key – Here’s How to Make it Happen
Merkle launches digital advertising solution for retailers to monetize their customer data
How to Get (Useful) Customer Feedback in 4 Steps
Oracle Retail launches customer acquisition tool for commerce marketers
Marketing Automation and Customer Service: How are they Connected?
Why You Need to Consider IoT in Improving Customer Experience
3 Ways Tech Startups are Using AI to Revolutionize Customer Experience
AI Customer Service Will Save You Money, but it Might Cost You Customers
5 Strategies the Best Customer Success Orgs Are Rethinking For 2020
The Perfect Job Description for a VP of Customer Experience (CX)
Lytics now integrates with Google Marketing Platform to enable customer data-informed campaigns
LogMeIn adds WhatsApp, WeChat integration to Bold360 customer engagement platform
Retina integrates with Shopify, offers predictive analytics for customer lifetime value
Less than 40% of customer data execs confident they know where company’s data is stored
How AR and VR Will Enhance Customer Experience
Experian’s new identity resolution service seeks to help marketers improve customer experience
Saleforce 360 Truth designed to deliver a connected, continuous customer experience
Lizzo is being sued again—this time for being a nightmare Postmates customer