Deloitte Digital Buys AI Firm To Bolster Customer Engagement Skills
T-Mobile whips out a new secret weapon for customer service: Humans
CDP AgilOne partners with Criteo to prevent wasting ads on an already-sold customer
Challenges of Customer Retention
Forrester announces a new Customer Experience Cloud, plus two acquisitions to power it
7 customer service lessons from the best Uber driver ever
Security breaches, no longer aberrations, need their own customer journeys
Zunum Aero’s electric airplane just got its first customer
Sprinklr adds AI to its customer experience platform
Helpshift unveils AI designed for customer service
Springbot opens a customer data co-op for retail SMBs
Bedrock Data unveils software to help SMBs unify customer data
Tapad launches a Customer Data Platform
3 Tactics To Increase Business + Customer Engagement
New report: Customer Data Platforms doubled over last year
Forever 21 breach exposed customer credit card info for months
AdWords advertisers can use phone numbers & addresses for Google Customer Match targeting
5 Ways to Overcome Customer Ad Fatigue
Google Customer Match Expands to Include Targeting by Phone Number & Address
Three Weird Customer Insights That Led To Kick-Ass Products
Segment launches Personas to capture its ecosystem data into customer profiles
New Gartner report spotlights analytics tools that map customer data across channels
What airlines can learn from smart marketers about the customer experience
Scott Brinker: Marketing is now customer experience’s champion
The rise of the customer data platform as marketing’s ‘central nervous system’